Digital vouchers
The voucher appears in the gift box and can be redeemed on site by QR code or barcode.
Customer guide
How GeschenkOn works
Choose a gift online, pay securely, and send it through GeschenkOn as a link or delivery.
From choosing a gift to using it in a few steps
GeschenkOn connects curated gift ideas, secure payment, and a simple handoff to the recipient.
The flow
This flow works for digital vouchers and physical delivery gifts. Extra delivery details are requested only when needed.
- 01
Choose a gift
Search by product, category, city, brand, or shop, then review the product details.
- 02
Pay securely
Add the gift to the cart, review price, shipping fees, and notes, then pay at checkout.
- 03
Send the gift link
After purchase, you receive a gift box or link that you can share by messenger, email, or manual copy.
- 04
The recipient opens the gift
The recipient opens the link, reads your message, and adds any required details.
- 05
Redeem or complete delivery
Digital vouchers are redeemed by QR code or barcode. Physical gifts are prepared with the submitted delivery details.
Digital and physical gifts
The exact flow depends on the product type. GeschenkOn shows the required steps directly in the gift flow.
Physical delivery gifts
For delivery products, shipping fees are shown and paid together with the gift at checkout.
Address from the recipient
When a product is delivered, the recipient can securely add the delivery address in the gift flow.
Account, gift box, and support
After purchase, the key information remains available in GeschenkOn.
Gift box
The gift box keeps the gift link, message, voucher, and status in one place.
Orders
Buyers can review the order, payment, invoice, and available actions in their account.
Support
For questions about payment, voucher, delivery, or refund, support can help using the order information.
Frequently asked questions
Key points for buyers and recipients.
Who pays for the gift?
The sender pays the gift price and, when applicable, shipping fees at checkout.
Does the recipient need an account?
Some gift actions can be opened directly from the link. Protected gift-box and status features may require sign-in.
When is a delivery address requested?
A delivery address is needed only for physical delivery gifts and can be added in the recipient flow.
How do cancellation and refund work?
Available options depend on the product, redemption status, delivery status, and the displayed terms.