Cancellation Policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period will expire after fourteen days from the day of the conclusion of the contract.

Your contractual partner and the legal issuer of the voucher is the franchise named on the product page, in the checkout and in the order confirmation. You may declare your withdrawal to this franchise or send it centrally to GeschenkOn GmbH, Königsallee 2b, 40212 Düsseldorf, Germany, email: [email protected], for technical forwarding. GeschenkOn forwards the declaration to the franchise concerned as a messenger and does not make any legally binding declaration on its behalf.

You may use the attached model withdrawal form for this purpose, but it is not obligatory.

You can also exercise your right of withdrawal online. The online function “Vertrag widerrufen” (“Withdraw from contract”) is available in your customer account, with your orders, at the respective order (order number). If you use this online function, we will immediately send you a confirmation of receipt on a durable medium (e.g. by e-mail) with information on the content of the declaration of withdrawal and the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

In the event of an effective withdrawal, the issuing franchise must arrange the repayment owed for the seller order concerned in accordance with the statutory requirements without undue delay and in any event no later than fourteen days from receipt of the notice of withdrawal. In the SC&T payment flow, GeschenkOn for this purpose first fully reverses the exactly corresponding Stripe transfer to the franchise and then refunds solely the stored amount of the seller order concerned as a partial amount of the joint Stripe customer payment. Only where a refund that is mandatorily and immediately owed legally permits no postponement may the customer refund be made before the transfer reversal is completed; the case is then handled as a quantified clarification case with a complete audit record, without burdening any other seller allocations. GeschenkOn is the payment merchant of record for the platform charge vis-à-vis Stripe and the card schemes, but does not thereby become the legal representative, the seller under civil law or the voucher issuer of the franchise.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

Where a repayment cannot technically be processed via the same payment instrument, the refund will be made via an equivalent and legally permissible repayment method, of which you will be informed in advance.

For a checkout batch containing several franchises, one joint Stripe customer payment is generally created; seller orders, issuers, invoices, Stripe transfers, refunds and bank payouts nevertheless remain separate for each franchise. A withdrawal and the repayment therefore relate to the seller order concerned as a partial amount of the joint payment. Other seller orders remain unaffected unless they are also effectively withdrawn or unwound on another legal ground. A small-order surcharge, once charged, is refunded exactly once only if no confirmed seller order of the checkout batch remains.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal may be excluded or may expire prematurely in the cases provided for by law. This applies only if the respective statutory requirements are actually met in the individual case.

In the case of contracts for digital content not supplied on a tangible medium, the right of withdrawal may in particular expire prematurely if the consumer has expressly consented to the performance of the contract beginning before the end of the withdrawal period and has confirmed that he or she is aware that he or she thereby loses the right of withdrawal once performance of the contract begins, provided the statutory requirements are met.

Where a statutory exclusion or premature expiry of the right of withdrawal may apply in an individual case, you will be informed of this separately before completing your order.

For vouchers that have been partially or fully redeemed, no voluntary partial cash payment or partial refund is offered. This does not exclude whether and to what extent a statutory right of withdrawal, warranty, price reduction, refund or rectification exists; this must be assessed on the basis of the specific contract, the policy and the performance already rendered.

Special information on voucher types

Different types of voucher may be offered on GeschenkOn. Standard single-purpose vouchers, standard multi-purpose vouchers, reservation vouchers, pick-up vouchers, presale vouchers and event presale vouchers may each have different redemption, appointment, pick-up, no-show or opening conditions.

Depending on the offer, multi-purpose vouchers may be redeemable brand-wide or franchise-wide. Irrespective of this redemption scope, the franchise named in the checkout remains the legal issuer of the voucher.

For leisure, event, reservation or pick-up services tied to a specific date, the right of withdrawal may be excluded under the statutory provisions if the service is intended for a specific date or period. The specific legal classification of the respective offer is always decisive.

For presale or event presale offers, performance may depend on an opening, operating or event confirmation. The respective notice text and the legal snapshot confirmed in the checkout are decisive for the specific unwinding and for evidence.

For physically delivered products or mixed offers, the statutory rules on withdrawal and return apply according to the specific product type, delivery method and the mandatory information displayed before conclusion of the contract. Digital voucher components and physically delivered components may have to be treated differently in law.

A failed, expired or unauthorised payment generally does not lead to a voucher being provided and does not constitute a refund of an amount already paid. If no payment has been collected, no repayment is confirmed; instead, the order may be recorded as failed, expired or cancelled.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

• To: GeschenkOn GmbH, Königsallee 2b, 40212 Düsseldorf, Germany, email: [email protected]
• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
• Ordered on (*)/received on (*)
• Name of consumer(s)
• Address of consumer(s)
• Signature of consumer(s) (only if this form is notified on paper)
• Date

(*) Delete as appropriate.